We take great pride in paying our customers claims promptly and efficiently. We aim to process all claims within three working days of receipt (plus the time needed to settle in the banking system) ensuring you receive your money promptly. You can choose to have your claims paid by direct credit into a bank account or by cheque.
Making a claim is simple, all you have to do is:
- Get an itemised receipt when you pay for treatment - this should include the name of the person who received treatment, the name of the practitioner, details of the treatment and the date it took place.
- Complete a claim form and post it to us with the original receipt. Remember you need to claim within six months of the date of treatment.
For non receipt claims such as hospital in-patient or hospital day case admission, you need to get the appropriate section of the claim form stamped by the hospital. For the maternity/adoption benefit, complete the claim form in the appropriate section and send it to us along with the full birth certificate/adoption papers showing the name of the policyholder.
For more information take a look at our Need help claiming? page.
Download a claim form