This page was last updated on Friday 3 April 2020.
In continuing to comply with the strict isolation measures announced by the government, Sovereign Health Care’s office remains closed. We sincerely apologise for the disruption this may cause our customers, but the NHS requires everyone to support its efforts in helping the people who become sick in the coming weeks and months.
Sovereign Health Care is committed to supporting our customers and employees during these challenging times. Whilst our office is closed, our dedicated team is working remotely and continues to process claims and payments and respond to customer queries.
Our claims processing is largely up to date for both claims received through the post and those submitted online via our secure customer area. The most efficient way to submit your claim is online and we would encourage you to register for our secure customer area to do this if you possibly can. Click here for more information.
The best way to contact us is by email, as follows:
- For individual policy queries, email email@example.com. Please quote your policy number and include your full name
- For any business queries (excluding payments), please email your dedicated account manager
- For any business payment queries, please email firstname.lastname@example.org
We are replying to customer emails as quickly as we can, either by return email or telephone where appropriate. In addition, we have a telephone message service for customers who can’t email us, and we will endeavour to return calls to every message left.
During the pandemic lockdown, our processing may take slightly longer than normal, especially if you submit your claim via post. Rest assured our priority is to process claims and make payments, followed by sending the normal remittance confirming your claim has been processed. There may be a delay in you receiving your remittance or cheque, but where possible we are making payments as quickly as possible by bank transfer.
We appreciate your understanding during this difficult time and our team remain on hand to help you as required. Today, we need to support our NHS and each other more than ever and we can do that by staying at home. When we reduce our day-to-day contact with other people, we will reduce the spread of coronavirus.
Please stay safe...stay at home.
Counter service at our office – temporary closure
As a precautionary measure to support the health and wellbeing of our employees and customers, our counter service closed on Friday 20 March until further notice.
In these unprecedented times, if you usually pay your premiums by cash, please arrange payment by cheque or Direct Debit instead.
If you are paying by cheque, this should be made payable to ‘Sovereign Health and Insurance Services Ltd’, or ‘SHISL’ for ease. Please remember to include your payment card with your cheque and post them to: Sovereign Health Care, Royal Standard House, 26 Manningham Lane, Bradford, BD1 3DN.
To switch to monthly Direct Debit, simply complete this form and return it to the address above. Alternatively, if you would like a form posting out to you, call us on 01274 841130.
Did you know you can claim online?
In these challenging times it may be easier for you to submit your claims online via our secure customer area. It’s quick and easy to register for online claiming; click here to find out more.
Have your claims paid directly into your bank account
Direct credit is an easy way for us to pay your claims directly into a bank account, so you don’t have to pay a cheque in at the bank
Switching to direct credit is quick and easy through our online customer area. If you’ve already registered, simply go to ‘My payment details’ to update your claims payment details. Alternatively, you can call us on 01274 841130.
Switch to monthly Direct Debit (personal customers only)
Paying by Direct Debit means we automatically take your payment each month from your nominated bank account.
To switch to Direct Debit, simply complete this form and return it to: Sovereign Health Care, Royal Standard House, 26 Manningham Lane, Bradford, BD1 3DN. Alternatively, if you would like a form posting out to you, call us on 01274 841130.