This page was last reviewed on Friday 29 May 2020.
Over the past few weeks, Sovereign Health Care has complied with the government’s isolation measures and our office has been closed.
Our employees have been working remotely at home, supported by a small team who has attended the office each week to open and process any post. This has enabled us to continue to respond to customer queries and process claims and payments. Thank you to our customers for your continued understanding, particularly where it has taken us longer than usual to provide our service to you. We appreciate your patience and good wishes.
We are currently adjusting our office layout and working arrangements so that, when the office reopens, we can comply with social distancing requirements. We anticipate the reopening of the office will be phased and the timescales dependent upon government advice and the needs of our customers. For the time being, our counter service will remain closed.
The most efficient way to submit your claim is online, and we would encourage you to register for our secure customer area to do this if you possibly can. Click here for more information.
The best way to contact us is by email, as follows:
- For individual policy queries, email email@example.com. Please quote your policy number and include your full name
- For any business queries (excluding payments), please email your dedicated account manager
- For any business payment queries, please email firstname.lastname@example.org
You can continue to contact us via email or telephone as required and messages left for us are picked up on a daily basis, Monday to Friday.
As the lockdown restrictions begin to ease, we hope to return to some sort of normality, however it is important that we do not become complacent about the potential threat of COVID-19.
Please stay safe and take care.
Counter service at our office – temporary closure
As a precautionary measure to support the health and wellbeing of our employees and customers, our counter service closed on Friday 20 March until further notice.
In these unprecedented times, if you usually pay your premiums by cash, please arrange payment by cheque or Direct Debit instead.
If you are paying by cheque, this should be made payable to ‘Sovereign Health and Insurance Services Ltd’, or ‘SHISL’ for ease. Please remember to include your payment card with your cheque and post them to: Sovereign Health Care, Royal Standard House, 26 Manningham Lane, Bradford, BD1 3DN.
To switch to monthly Direct Debit, simply complete this form and return it to the address above. Alternatively, if you would like a form posting out to you, call us on 01274 841130.
Did you know you can claim online?
In these challenging times it may be easier for you to submit your claims online via our secure customer area. It’s quick and easy to register for online claiming; click here to find out more.
Have your claims paid directly into your bank account
Direct credit is an easy way for us to pay your claims directly into a bank account, so you don’t have to pay a cheque in at the bank
Switching to direct credit is quick and easy through our online customer area. If you’ve already registered, simply go to ‘My payment details’ to update your claims payment details. Alternatively, you can call us on 01274 841130.
Switch to monthly Direct Debit (personal customers only)
Paying by Direct Debit means we automatically take your payment each month from your nominated bank account.
To switch to Direct Debit, simply complete this form and return it to: Sovereign Health Care, Royal Standard House, 26 Manningham Lane, Bradford, BD1 3DN. Alternatively, if you would like a form posting out to you, call us on 01274 841130.