Fast and simple payments

We take pride in paying our customers claims quickly. Once received, your claim will be processed promptly and to make life even easier, your money can go directly into your bank account.

You’re covered from day one

Once you’ve joined Sovereign Health Care, you can claim straight away for treatment received on or after your policy start date, except for any benefits with a qualifying period. Please refer to your policy terms and conditions for details about qualifying periods that apply, in particular for pre-existing conditions.

Making a claim is simple

There are three different types of claim depending on what policy you have. For more information, select the type of claim you’re making from the options below and follow the instructions. If you need a claim form, you can download one here.

Please refer to your policy terms and conditions for more information about what you are eligible to claim for and the timeframe you have to claim. If you have any questions about what you can claim for please call us on 01274 841 130. Lines are open Monday to Thursday 9am to 5pm and Friday 9am to 4pm.

Standard claims – you have a receipt(s) for treatment and would like to claim some cash back

  • Complete the appropriate sections on your cash plan claim form
  • Double check that your receipt(s) details the name of the person who received treatment, the name of the practitioner, details of the treatment and the date it took place
  • Send your completed claim form together with your original named receipt(s) to our claims department and we’ll take it from there

Hospital claims – in-patient or day case admission

  • Complete the appropriate sections on your cash plan claim form
  • Ask the hospital to complete Section D with their details, the details of the procedure and they should also sign and stamp the form
  • Send your completed claim form to our claims department and we will take it from there

Birth/adoption claims – available once you have completed the 6 month qualifying period

  • Complete the appropriate sections on your cash plan claim form
  • Send your completed claim form to our claims department along with a photocopy of the child’s full birth certificate or adoption papers showing the name of the policyholder

Useful documents

Looking for a form or a policy document?

Find out more

FAQs

Have you got any questions?

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