What are cookies?

Cookies are small text files that are stored on your device’s web browser when you visit websites on the internet. The text files contain information about you and the preferences you have for the website being visited.

These cookies are stored so that a site can customise its pages for the next time you visit the website or return to a page previously visited.

Cookie files will only store information from when you have visited the site and the choices you have made while on there. Personal information such as email addresses will not be stored unless you submit your email address to a web form. Cookie files will never store any of your bank details. If you’d like to learn more about how cookies work, please refer to this page.

To manage your cookie settings in your browser please refer to the section below.

How do cookies help us?

  • They make our site work as you would expect
  • They allow you to complete the online application process
  • They allow you to share pages with social networks such as Facebook or Twitter
  • They make our marketing more efficient by allowing us to improve our service based on user behaviour
  • They allow us to estimate our audience size and usage pattern
  • They allow us to recognise you when you return to our site

What we will not do with cookies?

  • Collect any personally identifiable information
  • Collect any sensitive information
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

How can I manage cookies?

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Different web browsers take different approaches when it comes to cookie management. To find out how to manage cookies in your browser of choice, please follow the links listed below:

Desktop browsers

Mobile browsers

What cookies do we use on this website?

We use the following cookies:

Strictly necessary cookies.These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to access secure areas of our site.

Analytical/performance cookies.They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.

Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are analytical/performance cookies.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Source Name Expiry date Purpose More information
Google Analytics _gid
_ga
2 years These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google Analytics Privacy Policy
Facebook _fbp, SHC_ES__fbp 3 months Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Facebook Privacy Policy
Crazy Egg  _dc_gtm_UA-16236202-1  5 years Track whether a visitor has visited the site before Crazy Egg Cookie Policy
HotJar _hjClosedSurveyInvites 365 days Hotjar cookie that is set once a user interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown. HotJar Cookie Policy
HotJar _hjDonePolls 365 days Hotjar cookie that is set once a user completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in. HotJar Cookie Policy
HotJar _hjMinimizedPolls 365 days Hotjar cookie that is set once a user minimizes an On-site Survey widget. It is used to ensure that the widget stays minimized when the user navigates through the site. HotJar Cookie Policy
HotJar _hjShownFeedbackMessage 365 days Hotjar cookie that is set when a user minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the user navigates to another page where it is set to show. HotJar Cookie Policy
HotJar _hjSessionTooLarge Session Causes Hotjar to stop collecting data if a session becomes too large. This is determined automatically by a signal from the WebSocket server if the session size exceeds the limit. HotJar Cookie Policy
HotJar _hjid 365 days Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. HotJar Cookie Policy
HotJar _hjRecordingLastActivity Session This should be found in Session storage (as opposed to cookies). This gets updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records). HotJar Cookie Policy
HotJar _hjTLDTest Session When the Hotjar script executes they try to determine the most generic cookie path they should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, they try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. HotJar Cookie Policy
HotJar _hjUserAttributesHash Session User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated. HotJar Cookie Policy
HotJar _hjCachedUserAttributes Session This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool, but the cookie will be used regardless of whether a Feedback tool is present. HotJar Cookie Policy
HotJar _hjLocalStorageTest Under 100 ms This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. HotJar Cookie Policy
HotJar _hjIncludedInPageviewSample 30 minutes This cookie is set to let Hotjar know whether that user is included in the data sampling defined by the site’s pageview limit. HotJar Cookie Policy
HotJar _hjIncludedInSessionSample 30 minutes This cookie is set to let Hotjar know whether that user is included in the data sampling defined by the site’s daily session limit. HotJar Cookie Policy
HotJar _hjAbsoluteSessionInProgress 30 minutes This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie. HotJar Cookie Policy
HotJar _hjFirstSeen Session This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. HotJar Cookie Policy
HotJar _hjViewportId Session This stores information about the user viewport such as size and dimensions. HotJar Cookie Policy
HotJar _hjRecordingEnabled Session This is added when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session. HotJar Cookie Policy
 YouTube Check Connection TempCookie XXX  Session This cookie increments the ‘views’ counter on the YouTube video. Google Privacy Policy 
YouTube VISITOR_
INFO1_LIVE
240 days The cookie attempts to estimate your bandwidth in order to estimate which quality stream needs to be served to the user. Google Privacy Policy 
YouTube Use_hitbox Session This cookie increments the ‘views’ counter on the YouTube video. Google Privacy Policy 
Sovereign Health Care payrollApplicationKey Until you complete your application, or leave the application pages These cookies remember the information entered in the stages of the application process.
cookielawinfo-checkbox-necessary persistent 11 months This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Necessary”.
cookielawinfo-checkbox-non-necessary persistent 11 months This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Non Necessary”.
PHPSESSID persistent 1 year This cookie is native to PHP applications. The cookie is used to store and identify a users’ unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
viewed_cookie_policy persistent 11 months The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

 

Changes to our cookie policy

Any changes we may make to our cookie policy in the future will be posted on this page.

For more information about how we collect and process personal data please read our privacy policy.

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