If you would like to make a claim and you don’t have a claim form you can request one by either:

• Downloading one here
• Calling us on 01274 841 130 and we’ll be happy to pop one in the post for you.
• Emailing help@sovereignhealthcare.co.uk, please remember to include your policy number, name and address on your email
• Alternatively, you can submit your claim online in our customer area. Please ensure you have registered for the online customer area before attempting to log in. You can do this by clicking on the ‘Register now’ button on the log in page

If you have already added a dependent child to your policy, you can make a claim for them online in the same way as you would for yourself, simply select the child’s name when prompted. Please refer to your policy terms and conditions to check which benefits can be claimed for dependent children. Alternatively, you can download a claim form, fill it in and send via post along with the original receipts.

If you would like to add up to four dependent children aged under 18 to your policy, please contact our customer support team on 01274 841130 (lines are open Monday to Thursday from 9am to 5pm, and Fridays from 9am to 4pm) or email help@sovereignhealthcare.co.uk quoting your policy number. Please refer to your policy terms and conditions for full details.

Completed claim forms should be posted to:

Sovereign Health Care
2^nd Floor, West Wing
The Waterfront
Salts Mill Road
Shipley
Bradford
BD17 7EZ

Alternatively, you can submit your claim online in our customer area. Please ensure you have registered for the online customer area before attempting to log in. You can do this by clicking on the ‘Register now’ button on the log in page.

There are three different types of claim depending on what policy you have. For more information, select the type of claim you’re making from the options below and follow the instructions

1. Standard claims – you have a receipt(s) for treatment and would like to claim some cash back

• Complete the appropriate sections on your cash plan claim form
• Double check that your receipt(s) details the name of the person who received treatment, the name of the practitioner, details of the treatment and the date it took place
• Send your completed claim form together with your original named receipt(s) to our claims department and we’ll take it from there

2. Hospital claims – in-patient or day case admission

• Complete the appropriate sections on your cash plan claim form
• Either provide a copy of your hospital discharge summary with your claim or ask the hospital to complete the relevant section of the claim form with their details and the details of the procedure (they should also sign and stamp the form)
• Send your completed claim form to our claims department and we will take it from there

3. Birth/adoption claims – available once you have completed the 6 month qualifying period

• Complete the appropriate sections on your cash plan claim form
• Send your completed claim form to our claims department along with a photocopy of the child’s full birth certificate or adoption papers showing the name of the policyholder

It depends upon the type of cash plan you hold with us, your chosen level of cover and the benefit you’re claiming for. Your policy terms and conditions document provides full details but if you have any questions please don’t hesitate to call us – we’re here to help!

You can claim for treatment received anywhere in the world from a suitably qualified practitioner and, where this applies, they must be registered with an appropriate professional body recognised by us. For example, if you buy your glasses whilst you’re abroad, you can claim for these under your Sovereign Health Care cash plan. Claims paid for treatment received outside the UK are paid in pounds at the exchange rate for the relevant currency on the date we settle your claim. Please make sure you submit a valid receipt, and it would be helpful if you could attach a covering letter in English stating the treatment you have received.

Yes, you can download a direct credit form here.

If you would like to make changes to your existing policy cover, including your level of cover, simply call us on 01274 841130.

All treatment must be provided by a suitably qualified practitioner, and where this applies, they must be registered with an appropriate professional body recognised by us.

You can view the list of professional bodies recognised by us in the ‘Useful documents’ section of our website, or check your policy terms and conditions.

If you’re still not sure and need some help, please contact our customer support team on 01274 841130 before your appointment, and we can check for you. Our lines are open Monday to Thursday from 9am to 5pm, and Fridays from 9am to 4pm.

You can contact our customer support team by phone on 01274 841130 or email help@sovereignhealthcare.co.uk and one of our team will be happy to help you.  Our lines are open Monday to Thursday from 9am to 5pm, and Fridays from 9am to 4pm.

I haven’t received any information about how to claim my e-voucher

Eligible customers will receive an e-voucher code via the email address on their policy upon meeting the following criteria: your application to join is accepted; the new policy remains active beyond the 14 day cooling off period; the first month’s premium is paid; and you register and log into Sovereign’s secure customer area within 90 days of your policy start date.

The e-voucher code will expire six months after the date it is issued. Once expired, it cannot be used in any way and no replacement will be issued, so please make sure you check your spam folder.

If you have any questions or require further information, please call our customer support team on 01274 841130. Lines are open Monday to Thursday from 9am to 5pm, and Fridays from 9am to 4pm. Alternatively you can email help@sovereignhealthcare.co.uk – please remember to quote your policy number on your email.

I have received an e-voucher code and have a question about redeeming it

If you have received an e-voucher code and you have a question about redeeming an eGift or Gift Card, more information is available here. For further assistance, you can also contact Blackhawk Network, the e-voucher provider, by calling 0344 693 9901 or completing the contact form here.

I’ve introduced someone to Sovereign Health Care, when will I get my
e-voucher?

Your e-voucher will be issued subject to the following: the new customer quotes your policy number on their application; their application is accepted; their policy remains active beyond the 14 day cooling off period; the first month’s premium is paid.

We will then email instructions on claiming your e-voucher to the address registered on your policy. If we don’t hold an email address for you, you will need to register for the Sovereign online customer area as soon as possible. To register, click here and follow the instructions – please have your policy number to hand.

The customer area enables active Sovereign Health Care customers to manage their cash plan policy online. Once registered you can:

• Claim online for yourself, and if applicable, any dependent children
• View your cash plan information, claims history and useful documents
• Update your contact details and marketing preferences
• Access exclusive member benefits

To log in to your account click here and simply enter your email address and the password you registered with. Please ensure you have registered for the customer area before attempting to log in.

If you’ve forgotten your password, please go to the log in page and click ‘Forgotten your log in details’ and follow the on-screen instructions.

If you’ve forgotten the email address you used for registration or are struggling to reset your password using the instructions above, please contact our customer support team on 01274 841130 (lines are open Monday to Thursday from 9am to 5pm, and Fridays from 9am to 4pm) or email help@sovereignhealthcare.co.uk quoting your policy number.

If you’re unable to register, it could be for one of the following reasons:

• You’re using an incorrect policy number or you don’t know your policy number – if you’re unsure of your policy number, please refer to recent correspondence from us, your policy welcome pack or call our customer support team on 01274 841130 (lines are open Monday to Thursday from 9am to 5pm, and Fridays from 9am to 4pm)
• You don’t hold a valid email address – if you don’t have access to a valid email address, unfortunately you won’t be able to register for the customer area
• You’re trying to register using an email address that has already been used by another Sovereign Health Care policyholder to register for the customer area. For security reasons an email address can only be used by one person to register for the customer area. Please try using an alternative email address instead
• You don’t hold an active Sovereign Health Care cash plan – if you would like to apply, click here. Once you have an active cash plan, you will be able to register for the customer area

If you’re still experiencing issues, please contact our customer support team on 01274 841130 (lines are open Monday to Thursday from 9am to 5pm, and Fridays from 9am to 4pm) or email help@sovereignhealthcare.co.uk quoting your policy number.

If you’re using a desktop computer:

Log in to the customer area by clicking here, and entering your email address and the password you registered with.

Once you’re in the customer area, from your ‘Homepage’:

• Select ‘My plans’ from the menu on the left-hand side
• From the list of your plans displayed, select the plan you wish to view the claims history for
• Select ‘Claim history’ from the list which appears below

If you’re using a mobile device:

Log in to the customer area by clicking here, and entering your email address and the password you registered with.

Once you’re in the customer area, from your ‘Homepage’:

• Click on the 3 lines that appear in the top right-hand corner of your screen
• Select ‘My plans’ from the menu on the left-hand side
• Select the plan you wish to view the claims history for
• Scroll down the page until you come to the ‘Useful links’ section
• Select ‘View claim history’

If a dependent child is covered on your policy, you can view their claims history by following the instructions above and selecting their name when prompted.