Below you will find answers to questions we frequently get asked by our customers. If you need any more help, give us a call on 01274 841 130. Lines are open Monday to Thursday 9am to 5pm and Friday 9am to 4pm.

Where can I get a claim form?

If you would like to make a claim and you don’t have a claim form you can request one by either:

  • Downloading one here
  • Calling us on 01274 841 130 and we’ll be happy to pop one in the post for you.
    Lines are open Monday to Thursday 9am to 5pm and Friday 9am to 4pm
  • Emailing cr@sovereignhealthcare.co.uk, please remember to include your policy number, name and address on your email
  • Alternatively, you can submit your claim online in our customer area. Please ensure you have registered for the online customer area before attempting to log in. You can do this by clicking on the ‘Register now’ button on the log in page

Where do I send my completed claim form?

Completed claim forms should be posted to:

Sovereign Health Care
Royal Standard House
26 Manningham Lane
Bradford
West Yorkshire
BD1 3DN

Alternatively, you can submit your claim online in our customer area. Please ensure you have registered for the online customer area before attempting to log in. You can do this by clicking on the ‘Register now’ button on the log in page.

What supporting information do I need to send with my claim?

There are three different types of claim depending on what policy you have. For more information, select the type of claim you’re making from the options below and follow the instructions

1. Standard claims - you have a receipt(s) for treatment and would like to claim some cash back

  • Complete the appropriate sections on your cash plan claim form
  • Double check that your receipt(s) details the name of the person who received treatment, the name of the practitioner, details of the treatment and the date it took place
  • Send your completed claim form together with your original named receipt(s) to our claims department and we’ll take it from there

2. Hospital claims - in-patient or day case admission

  • Complete the appropriate sections on your cash plan claim form
  • Ask the hospital to complete the relevant section with their details, the details of the procedure and they should also sign and stamp the form
  • Send your completed claim form to our claims department and we will take it from there

3. Birth/adoption claims - available once you have completed the 6 month qualifying period

  • Complete the appropriate sections on your cash plan claim form
  • Send your completed claim form to our claims department along with a photocopy of the child’s full birth certificate or adoption papers showing the name of the policyholder

How much do I get back?

It depends upon the type of cash plan you hold with us, your chosen level of cover and the benefit you’re claiming for. Your policy terms and conditions document provides full details but if you have any questions please don’t hesitate to call us – we’re here to help!

Can I claim for treatment received abroad?

You can claim for treatment received anywhere in the world from a qualified practitioner. For example, if you buy your glasses whilst you’re abroad, you can claim for these under your Sovereign Health Care cash plan. Claims paid for treatment received outside the UK are paid in pounds sterling at the prevailing exchange rate on the date we settle your claim.

Can I have my claims paid into a bank account instead of by cheque?

Yes, you can download a direct credit form here.

How do I change my cash plan cover?

If you would like to make changes to your existing policy cover, including your level of cover and/or policy type, simply call us on 01274 841130.


Below you will find some frequently asked questions about our online customer area.

What is the customer area?

The customer area enables active Sovereign Health Care customers to manage their cash plan policy online. Once registered you can:

  • Claim online
  • See what you’ve claimed for recently and check how much you’ve got left to claim
  • Keep your personal details up to date
  • View your payment information
  • See your policy terms and conditions and lots more

How do I register for the customer area?

To register you must have an active Sovereign Health Care cash plan and a valid email address. When registering, make sure you have to hand your email address, policy number, surname and date of birth. If you’re unsure of your policy number, please refer to recent correspondence from us, your policy welcome pack or call our customer relations team on 01274 841130 (lines are open Monday to Thursday 9am to 5pm and Friday 9am to 4pm).

How do I log in to the customer area?

To log in to your account click here and simply enter your email address and the password you registered with. Please ensure you have registered for the customer area before attempting to log in. You can do this by clicking on the ‘Register now’ button on the log in page.

I’ve forgotten my email address/password, what do I do?

If you’ve forgotten your password, please go to the log in page and click ‘Forgotten your log in details’ and follow the on-screen instructions.

If you’ve forgotten the email address you used for registration or are struggling to reset your password using the instructions above, please contact our customer relations team on 01274 841130 (lines are open Monday to Thursday 9am to 5pm and Friday 9am to 4pm) or email cr@sovereignhealthcare.co.uk quoting your policy number.

Why can’t I register for the customer area?

If you’re unable to register, it could be for one of the following reasons:

  • You’re using an incorrect policy number or you don’t know your policy number – if you’re unsure of your policy number, please refer to recent correspondence from us, your policy welcome pack or call our customer relations team on 01274 841130 (lines are open Monday to Thursday 9am to 5pm and Friday 9am to 4pm)
  • You don’t hold a valid email address – if you don’t have access to a valid email address, unfortunately you won’t be able to register for the customer area
  • You’re trying to register using an email address that has already been used by another Sovereign Health Care policyholder to register for the customer area. For security reasons an email address can only be used by one person to register for the customer area. Please try using an alternative email address instead
  • You don’t hold an active Sovereign Health Care cash plan – if you would like to apply, click here. Once you have an active cash plan, you will be able to register for the customer area

If you’re still experiencing issues, please contact our customer relations team on 01274 841130 (lines are open Monday to Thursday 9am to 5pm and Friday 9am to 4pm) or email cr@sovereignhealthcare.co.uk quoting your policy number.

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