Information about us

 We are Sovereign Health Care, with company number 00085588 and registered office at 2nd Floor, West Wing, The Waterfront, Salts Mill Road, Shipley, Bradford BD17 7EZ (we, us, Sovereign and our). Sovereign Health and Insurance Services Limited is a wholly owned subsidiary of Sovereign Health Care, registered in England and Wales under company number 07401863.

Accepting these terms

Our corporate customer has contracted with us for an employer paid health care cash plan scheme on our Terms of Business (TOB). They must nominate Authorised Users to access the Invoice Portal and download invoices and access Member Lists (defined below).

In these terms

  • the “Authorised User” means you, the named individual authorised by the corporate customer to use the Invoice Portal in accordance with these terms; and
  • the “Invoice Portal” means the Sovereign Health Care invoice portal accessed by Authorised Users for the download of invoices and Member Lists, the use of which is governed by these terms.

As an Authorised User you acknowledge and agree that you have read, understood and agree to these terms. Please read these terms carefully before acting as an Authorised User.

 You must complete the Authorised User Nomination Form in full, in the specified timeframe, and use the Invoice Portal in accordance with these terms and all applicable laws.


We will invoice our corporate customer monthly in arrears in accordance with our TOB and email you each month to inform you that an invoice has been issued.

Only an Authorised User will be able to log into the Invoice Portal to download invoices.

It is the Authorised User’s responsibility to download invoices from the Invoice Portal; share the invoice with the relevant corporate customer; and ensure that each invoice is paid in accordance with its applicable terms, and if no payment terms are stated, to pay the invoice immediately.

Member List

A separate list setting out the members who are covered under the employer paid health care cash plan scheme (Member List) is also available on the Invoice Portal. The Member List includes personal data including, where available, member names, dates of birth, policy numbers, monthly premiums, employee reference numbers and company code.

Only an Authorised User will be able to log into the Invoice Portal to view and/or download the Member List(s).

The Member List is an important part of the invoice process and allows you to check that all relevant members are covered by the health care cash plan as this may affect your monthly charges. Please let us know immediately if the Member List is inaccurate.


You may print off copies, download extracts or pages of invoices and Member List(s) from the Invoice Portal.

The invoices should be drawn to the attention of the relevant people within the corporate customer’s organisation so that they can comply with their obligations to pay us for the health care cash plan scheme.

You must not modify in any way the paper or digital copies of any materials, Member List(s) and invoices that you have printed or downloaded. If you do, we reserve the right to cease your access to the Invoice Portal immediately and you must, at our option, destroy or return any copies of the materials you have made.

Passwords and security

You must always maintain the security of your log in details and passwords and agree to inform us and the relevant corporate customer immediately if your password has, or is likely to, become known to an unauthorised person, or is being or may be used in an unauthorised way.

You also agree to satisfy our security checks if a password is lost or forgotten and change any or all passwords or other systems administration information used in connection with the Invoice Portal if we request you to do so.

You must not, or allow anyone to, attempt to circumvent any password or user authentication methods.

What are your responsibilities?

You must:

  • cooperate with us and comply with our requests to help us provide the Invoice Portal;
  • tell us quickly if there is anything that may affect the Invoice Portal or your use of it;
  • not let anyone have unauthorised access to or use of the Invoice Portal and, if someone does gain unauthorised access, promptly notify us and the corporate customer;
  • be responsible for your network connections, telecommunications links, systems and hardware and all problems, delays and failures which prevent your use of the Invoice Portal;
  • not use the platform to hide links to phishing sites, or otherwise mask URLs or click destinations for the purposes of phishing, fraud or other illegal purposes;
  • not (or allow anyone else to) do anything that is likely to adversely interfere with our business, systems or operations; and
  • not transmit any data, send or upload any material that contains viruses, trojan horses, spyware, malware, ransomware or any other harmful or similar programs designed to adversely affect the operation of any of our systems, software, hardware or IT networks.

Using the Invoice Portal

You can only use the Invoice Portal for the download of invoices and Member List(s) in relation to the health care cash plan scheme chosen by our corporate customer who has nominated you as one of its Authorised Users (Permitted Purpose).

You agree not to use the Invoice Portal nor permit it to be used:

  • for any purpose that is unlawful or to commit any act of fraud;
  • to distribute any virus, disabling code or other malicious software;
  • to gain unauthorised access to or use of any computers, data, systems, accounts or networks of any person;
  • to attempt to circumvent any security controls or mechanisms;
  • in any way inconsistent with the Data Protection Laws (defined below);
  • to copy, reproduce, publish, distribute, redistribute, broadcast, transmit, modify, adapt, translate, edit, abstract, store, archive, display publicly or to third parties, sell, license, lease, rent, assign, transfer, disclose or in any way commercially exploit any part of the Invoice Portal; or
  • for uses analogous to those stated above.

When we are not to blame 

We shall use reasonable efforts to make the Invoice Portal available to you.

If the Invoice Portal cannot be provided by us for reasons caused in whole or part by (a) you, (b) anyone other than us, (c) an event or sequence of events beyond our reasonable control (a Force Majeure Event), or (d) a restriction or prevention by applicable Law, a court order or similar action, then:

  • we won’t have liability for losses, debts, claims, costs and similar expenses that are attributable to any of those circumstances;
  • we shall be entitled to reimbursement of costs caused to us due to those circumstances and/or events; and
  • any agreed timeframes for performance may be extended, if and where practicable, for a period equivalent to the period of the delay caused by those circumstances and/or events (it may be longer at our discretion).

If we are affected by a Force Majeure Event we will:

  • not be liable for failing to do something we should have done, or for not doing it completely or on time to the extent this is caused by the Force Majeure Event;
  • have the option to terminate these terms immediately by giving written notice to you in the event that the Force Majeure Event continues for more than 2 weeks; and
  • to the maximum extent permitted by law, not be liable (whether in contract, tort, including negligence, breach of statutory duty or otherwise) for any breach, delay or default in the performance of these terms to the extent the same (or the circumstances giving rise to the same) arises or was contributed to by any Force Majeure Event.

Your licence to use the Invoice Portal

We grant you a non-exclusive, non-transferrable, non-assignable, non-sub-licensable, revocable, limited and personal right to use the Invoice Portal for the Permitted Purpose.

You acknowledge that the provision of the Invoice Portal does not include any services, systems or equipment required to access the internet. You are solely responsible for securing access to the internet and for all costs and expenses in connection with internet access, communications and data transmission charges incurred by you in connection with use of the Invoice Portal.


In these terms, “Maintenance” means any work on the Invoice Portal, including to maintain, repair or improve the performance of our network or Invoice Portal.

In respect of the Invoice Portal, we:  

  • will use reasonable efforts to make the Invoice Portal accessible to Authorised Users, excluding downtime for Maintenance;
  • will use reasonable endeavours to inform you (where possible) before any Maintenance, but you agree that: (a) we may inform you with less notice than normal or no notice where emergency Maintenance is required; and (b) that emergency Maintenance may need to be performed during business hours; and
  • will be entitled to modify the features and functionality of the Invoice Portal (for example, patches, bug fixes or to add any functionalities) in our sole discretion provided that any such modification or addition shall not result in any material adverse reduction in the features, functionality, characteristics or performance of the Invoice Portal.


You acknowledge and agree that:

  • neither we nor our third party providers control your equipment or the transfer of data over communications facilities (including the internet);
  • the Invoice Portal may be subject to limitations, interruptions, delays, cancellations, and other problems inherent in the use of those communications facilities;
  • we are not responsible for any such interruptions, delays, cancellations, delivery failures, data loss, content corruption, packet loss, or other damage or faults /interruptions resulting from the interruptions;
  • we cannot guarantee the receipt by any intended recipient of any message and/or other form of communication; and
  • no liability or obligation is accepted by us (howsoever arising whether under contract, tort, in negligence or otherwise) that the operation of the Invoice Portal shall not be subject to errors or defects (of any form) or that it will be compatible with any other software or service or with any hardware or equipment.

Intellectual property

In these terms, “Intellectual Property Rights” means any trademark, service mark, trade and business name, patent, copyright (including software), database right, design right, community design right, registered design, right in Confidential Information, internet domain name, moral right and know-how, or any similar right in any part of the world and any applications for registering any of these rights that can be registered in any part of the world are also included. All Intellectual Property Rights in and to the Invoice Portal belong to and shall remain vested in us or our licensors (the Sovereign IPR).

You may not (or allow other people) to at any time use the Sovereign IPR for any purpose other than the Permitted Purpose; or to license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make all or any part of the Sovereign IPR available for the benefit of third parties.

Personal data

In these terms, “Data Protection Laws” mean, as binding on either of us or the Invoice Portal, (a) the General Data Protection Regulation (EU) 2016/679, as it forms part of domestic law in the United Kingdom by virtue of section 3 of the European Union (Withdrawal) Act 2018 (including as further amended or modified by the laws of the United Kingdom or of a part of the United Kingdom from time to time); (b) the Data Protection Act 2018; (c) any laws which implement any such laws; and (d) any laws that replace, extend, re-enact, consolidate or amend any of the foregoing.

As a data controller (as defined in the Data Protection Laws) of any Personal Data (as defined in the Data Protection Laws) under these terms, the corporate customer warrants and undertakes that (a) it has obtained any and all appropriate consents as required under Data Protection Laws for us to provide the Invoice Portal (including the storage of Personal Data on your behalf) including but not limited to issuing appropriate privacy notices to all data subjects concerned; and (b) the Authorised User(s) have the authority to view the Personal Data within the Invoice Portal.

We process information about the corporate customer and each Authorised User in accordance with our TOBs (where appliable), our Privacy Policy and our Cookie Policy. By using the Invoice Portal you consent to such processing and you warrant all data provided by you is accurate.

Links from the Invoice Portal

Where the Invoice Portal contains links to other sites and resources provided by third parties (including but not limited to links to organisations that offer services through the Invoice Portal), these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any services offered by such third parties and any loss or damage that may arise from your use of such sites or services. Your use of such sites and resources will be subject to the third parties’ own privacy terms.


In these terms, “Confidential Information” means any information that is confidential in nature concerning one of us including, details of either of our technical or financial information, features, functionality and performance of the Invoice Portal, businesses, affairs, customers, suppliers, plans, Intellectual Property Rights or strategies, no matter how it is recorded, stored or disclosed. You agree to keep all Confidential Information that we supply to you confidential and not disclose it to any third party (or allow anyone else to do so) except as strictly necessary to perform your obligations under these terms.

You may also be bound by the corporate customer’s confidentiality policies, especially in relation to any personal data included within the invoices or Member Lists and you should ensure that you comply with those policies too.

Restricting, suspending and terminating the Invoice Portal

We may restrict or suspend any access to the Invoice Portal if we need to perform Maintenance or we need or reasonably believe we need to in order to protect the integrity or security of the Invoice Portal. If we decide to restrict or suspend the Invoice Portal for any reason, we will let you know as soon as possible.

If the agreement between us and the corporate customer (who has appointed you as an Authorised User) terminates:

  • your right to use the Invoice Portal will cease upon payment of all outstanding invoices issued in accordance with our agreement with the relevant corporate customer;
  • we will both return or destroy any of the other’s Confidential Information, including any login details and user account details, within a reasonable time (except for any Confidential Information which it is necessary for a party to keep in order to comply with applicable Law); and
  • any part of these terms which expressly or by implication is intended to survive termination or expiry will do so.

In the event that your employment contract with the corporate customer ends, or you cease to act as an Authorised User of the relevant corporate customer (whether temporarily or otherwise) then you and the corporate customer must notify us immediately in writing. Your rights to use and access the Invoice Portal shall immediately terminate in such circumstances, whether or not you have notified us of the change, and you must not access or attempt to access the Invoice Portal. You will need to be re-nominated as an Authorised User of the corporate customer in order to continue to use and access the Invoice Portal after such event.


The Invoice Portal is provided by us on an “as is” and “as available” basis and without warranty or other obligation.

No claim under these terms may be brought against us more than 12 months after you discovered the basis for the claim.

Whilst we will use reasonable endeavours to ensure that the Invoice Portal is provided with reasonable care and skill, we provide no representations or warranties to you and have no obligation to ensure that the Invoice Portal and any downloads from the Invoice Portal:

  • are uninterrupted, secure or error free;
  • are available, up-to-date or maintained;
  • are compatible or operate correctly with any particular software, hardware or other systems that you may have; or
  • meet your needs (whether or not such needs have been communicated to us).

The material displayed on the Invoice Portal is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:

  • all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
  • any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Invoice Portal or in connection with the use, inability to use, or results of the use of the Invoice Portal, any websites linked to it and any materials posted on it, including:
    • loss of income or revenue;
    • loss of business
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill; and
    • wasted management or office time,

whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.


These terms are the entire agreement between us and you (the Authorised User) in relation to the use of the Invoice Portal. The TOB are the terms between us and the corporate customer in relation to the health care cash plan scheme and payment of the invoices accessed via this Invoice Portal.

If any court of competent jurisdiction finds that any part of these terms is illegal, invalid or unenforceable, that part will be considered removed, but the rest of the terms will remain in force.

You can’t assign, transfer or sublicense the terms unless you have our prior written consent. We may subcontract or delegate our obligations to you under these terms to any third party and we may transfer our rights under these terms.

By agreeing to our terms, each of us acknowledges that we have not relied on any representation, warranty, collateral contract or other assurance (made negligently or innocently) except for the ones in these terms.

A person who is not a party to these terms will not have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any its terms.

These terms do not create any partnership, exclusive arrangement or joint venture between us, or authorise either of us to enter any commitments for, or on the behalf of, the other.

All notices under these terms will be in writing and will be deemed to have been received 2 days after the date it was posted, or at the beginning of the next business day if sent by email, so long as confirmation of sending receipt is received. Notices sent to you will be sent to the address the organisation provided us with. Notices to us must be sent to FAO: Customer Relations Manager, Sovereign Health Care, 2nd Floor, West Wing, The Waterfront, Salts Mill Road, Shipley, Bradford BD17 7EZ.

The laws of England and Wales will govern these terms and any disputes or claims arising out of or in connection with it, and the courts of England and Wales will have exclusive jurisdiction over any disputes or claims connected to these terms.

Main Logo