HealthHero, the providers of our GP24 service, explain how it can help you with common winter ailments.

With the shorter days and colder weather, autumn is in the air and soon we’ll have to start thinking about winter coats and woolly hats and it won’t be long until we begin to prepare ourselves for the common ailments many experience over the colder seasons. Among the most common ailments worsened by cold weather are:

  • Colds and sore throat
  • Asthma
  • Painful joints and muscles
  • Cold sores
  • Dry skin
  • Flu

If you feel unwell, have a medication query or any symptoms that concern you, Sovereign Health Care members can book a phone or video consultation with a GP via the GP24 service which is accessed through Sovereign’s secure online customer area.

GP24 is a private GP service that enables you to speak in confidence to a qualified practising GP without waiting for an NHS appointment. GP24 is provided in partnership with HealthHero, the most experienced provider of private remote GP services in the UK and Republic of Ireland.

How does the service work?

GP24 is available 24 hours a day, 7 days a week, 365 days a year. This means you can receive advice, reassurance and diagnosis when you need it, from wherever you are in the world. The service is available to Sovereign Health Care members through its online customer area, and is accessible by phone or via the GP24 app.

The friendly GP24 Customer Service team are on hand day and night to guide you, book consultations and, where necessary, organise your prescriptions and referral letters. Simply call the GP24 number to book an appointment. You can also request an appointment online through the app, or send a short message to a doctor, access medically validated information or find your local health care services.

Private prescriptions and open private referrals

During your appointment, the GP will recommend the best course of action. Should they feel you would benefit from a specialist assessment or further treatment they can provide you with an open private referral letter. This referral is for Private Medical Care only and will not be accepted for services in the NHS. Referral letters can be posted or emailed directly to you.

Where the GP believes it is clinically appropriate, they can issue private prescriptions. The medication can either be collected from a nominated pharmacy or delivered to any UK address. For medication delivery there is a separate charge for postage and packaging in addition to the medication.

To find out more about GP24 and how a health care cash plan from Sovereign Health Care can help look after your everyday health and wellbeing, visit

If you’re already a customer of Sovereign Health Care, you can find out more and access the GP24 service via the secure customer area – click here to log in or register.

Sovereign Health Care Member Benefits are discretionary, non-contractual and can be withdrawn or changed at any time.
The GP24 service is provided by HealthHero (previously known as Medical Solutions UK Ltd) on behalf of Sovereign Health Care. Terms and conditions apply to the use of the GP24 service, details of which are available through the GP24 web app. By using the GP24 service, you agree to HealthHero terms and conditions. All services may be withdrawn or changed without notice.

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